I’m extremely disappointed with the way my recent issue was handled by Just Keepers. I placed an order for three pairs of goalkeeper gloves (Order 752908). One pair had to be returned because I had accidentally ordered the wrong size. I requested an exchange for the correct size, but instead the company simply issued a refund rather than sending the replacement as requested. Shortly after, the second pair of gloves — PUMA FUTURE Ultimate — failed after less than two weeks of minimal use. During a pitch session the palm latex separated from the glove, exposing the backing fabric. Unfortunately this happened while my daughter, a goalkeeper with Arsenal Women, was taking part in a trial session with the first team at London City Lionesses, which was extremely upsetting and embarrassing for her. I returned the gloves for inspection but received no confirmation that they had been received or were being inspected. The claim was then rejected with the explanation that “latex is a natural product and therefore cannot have a manufacturing fault,” which I found surprising and dismissive given the nature of the failure. To make matters worse, the gloves were then sent back to the wrong address (billing address rather than delivery address), meaning I was unable to access the product to provide the style code requested by PUMA during their investigation. Eventually a refund was issued, but the final email stated “buyer refused to assist” and “gloves returned damaged – normal wear to palm,” which I find unfair and misleading given the circumstances and the retailer’s own addressing error. As a customer who purchased multiple pairs of gloves in the same order, I expected a far more professional and transparent process. Unfortunately the experience felt dismissive and poorly handled from start to finish. Very disappointing customer service.

Don't waste your time here, you will have your hard earned money stolen.

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